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Recipe: Request / Response with Long Processing or Multiple Responses

This page describes a more advanced way to leverage TextMarks request/response callbacks and API to overcome some of the limitations of a more basic integration. Please review Request / Response Interaction Overview and try to get that working before taking on this more challenging integration.

Limitations of Basic Request / Response

With TextMarks basic request / response interaction, your callback script must execute and respond within 10 seconds or TextMarks will time out and send an error message back to the user. This limitation is in place because of the shared nature of our short code and resources and is designed to maintain instant responsiveness for all customers.

Another limitation of the basic type of request / response interaction is that your response is limited to a single text message.

Both of these limitations may be addressed with a more complicated integration, which is described here.

The Flow

When a user texts in and your callback is invoked, instead of trying to process the request in the context of the callback script, simply record the request into your database or queue and respond with an empty document. TextMarks will be satisfied that the callback was handled, and the user will receive no response (yet).

With a background daemon running, you can process all entries in your queue as you wish. Take as long as you want. When you have a response message, send it to the user using our API call: GroupLeader.send_one_message

If you wish to send multiple responses to the user, simply call send_one_message multiple times.

Requirements

In order to invoke send_one_message, the recipient must be subscribed to your keyword. There are many ways to subscribe users, the easiest of which is to simply mark your keyword as subscribable (the default) in the admin interface.