TextMarks wants to hear from you
You'll find many helpful knowledge base articles here. If you need assistance, please:
- email us at firstname.lastname@example.org
- call us at (800) 696-1393
Can I recover a deleted keyword/group?
If you accidentally deleted a keyword and all its subscribers, it can now be recovered. This service is only available to paid users for a $50 fee per keyword. If you accidentally deleted a keyword, do the following:
- Sign up for the keyword again and set up your automatic
response, etc. We cannot recover these settings.
- Start a private discussion in our help area with the email
address for your account and the keyword you accidentally
- We will add the $50 charge to your bill and restore your subscribers to your keyword.
NOTE: We upgraded servers on Dec. 18, 2010 and anything deleted prior to that date is no longer available.