Contextual Responses, longer messages?
My understanding of contextual response messaging with TextMarks (as documented here: http://lite.textmarks.com/dev/docs/recv/#CtxRsp) has been that the sms message from a user could be no longer than 2 characters (in addition to a few other restrictions).
However, I've been seeing in my server logs that our users are getting messages like "T all" relayed through from TextMarks to our servers. It would seem that perhaps TextMarks actually supports longer contextual messages as long as the user's message is prefixed by something with no more than two characters. I don't see anything in the documentation about this, though. Could someone confirm/deny?
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Support Staff 2 Posted by Chris on 03 Feb, 2012 05:28 PM
T is a one character "word", so that's why it's getting considered as a contextual response. The issue with contextual responses is that we need to determine if the user is trying to respond or trying to text another keyword. So, that's why you see the way we set up the system - 2 character responses, except for certain letters we need like Y and N, and email addresses and zip codes are also allowed.
Chris closed this discussion on 03 Feb, 2012 05:28 PM.
User115X46B re-opened this discussion on 03 Feb, 2012 05:48 PM
3 Posted by User115X46B on 03 Feb, 2012 05:48 PM
I see. So just to make sure I understand, as long as we have captured the user's context, TextMarks will relay anything, regardless of length, to us as long as it is prefixed by i) single numerals 0-9; ii) single characters A-T (upper or lower case); iii) double characters containing any of A-Z (upper or lower) and 0-9; iv) the words "TRUE" and "FALSE"; v) 5-digit sequences (US zip codes). vi) e-mail addresses, or of course, vii) our keyword.
So, messages like "1 I am very happy today." and "A tall glass of water would be nice." would get relayed through. Right?
Support Staff 4 Posted by dkamins on 06 Feb, 2012 09:10 PM
Correct. Typically this is used for multiple choice type responses, but you are free to take advantage of it as you wish.
dkamins closed this discussion on 06 Feb, 2012 09:10 PM.