Support Staff2 Posted by Chris on 18 Jan, 2012 12:49 AM
You have to make every single person who signs up for your group
register for an account at lite.textmarks.com. If they register at
www.textmarks.com, it won't
work, they have to register using the phone number that they are
using to be part of your group. Then the username they choose will
be inserted in the messages in the way that you hope. This whole
process is prone to pretty difficult to explain to people, and we
don't respond to the support requests that come in, if for example,
your group members are confused, so you'll have to support them if
they have problems.
3 Posted by Doug Gochfeld on 18 Jan, 2012 12:53 AM
Right, I understand that it is up to me to make it clear how to
register, which I think I can do okay.
However how can we retroactively fix this one case where the
person is receiving these error messages not allowing them to
register with their phone number because it is allegedly (though
not really) being used by another account?
Chris closed this discussion
on 18 Jan, 2012 01:09 AM.
Doug Gochfeld re-opened this discussion
on 21 Jan, 2012 01:56 AM
5 Posted by Doug Gochfeld on 21 Jan, 2012 01:56 AM
Apparently this did not work. What did you mean by "confirm?"
Since he never chose a username or password how can he change
Is there any way to completely remove his number from the system? I
would assume there has to be, then we could start over.
Below is his E-Mail to me:
I am STILL not able to register. In looking at the tech support
e-mail, I guess I did "confirm my account", i.e. I got a text
message and responded with "Y". Though I subsequently "STOP" ed.
But I don't understand the instructions. Since I never chose a
username or a password, how can I login and change it??